Shipping Policy
Onehill
Shipping Policy
Effective Date: 15 TH AUGUST 2023
1.Order Processing
- We strive to process all orders promptly. Orders received during our operating hours will be processed immediate.
2.Delivery Areas
- We deliver to specific areas within our service radius. Please check our website or app for delivery zone details.
3.Delivery Time
- Estimated delivery times will be provided during the ordering process. Delays may occur due to traffic, weather, or high order volume.
4.Delivery Charges
- Delivery charges may apply and will be clearly displayed at the time of checkout. Free delivery may be available for orders above a certain amount.
5.Delivery Method
- We use dedicated delivery personnel and partner with trusted third-party delivery services to ensure the safe and timely delivery of your food.
6.Packaging
- We take great care in packaging your order to maintain its quality and freshness during transit.
7.Special Instructions
- You can provide specific delivery instructions during the checkout process, such as gate codes or apartment numbers.
8.Order Tracking
- Real-time order tracking may be available through our app or website, allowing you to monitor the status of your delivery.
9.Contact-less Delivery
- Contactless delivery options are available. Our delivery personnel will leave your order at your specified location, and you will be notified when it's ready for pickup.
10.Delivery Issue
- In the rare event of delivery issues, please contact our customer support team for assistance within a reasonable time frame from the delivery completion.
11.Refund and Returns
- Refunds or returns may be issued in accordance with our refund policy, which can be found on our website.
12.Cancellation
- Orders can be canceled before they are prepared for delivery. Please refer to our cancellation policy for details.
13.Feed Back
- We value your feedback to improve our delivery services. Please share your thoughts and suggestions through our website or app.
14. Changes to Shipping Policy
- We reserve the right to update this shipping policy at any time. Any changes will be posted on our website with the revised effective date.
Thank you for choosing Onehill for your food delivery needs. If you have any questions or concerns about our shipping policy, please contact our customer support team.
