Refund Policy

Onehill Refund Policy 

Effective Date: 15 TH AUGUST 2023.

1.Overview 

At Onehill, we strive to provide our customers with the best possible food delivery experience. However, we understand that there may be situations where you may need a refund for your order. This Food & Other Consumer products Delivery Refund Policy outlines the circumstances under which we will process refunds.

2.Refund Eligibility 

2.1 Order Cancellation:You may request a refund if you cancel your order before it has been prepared or dispatched by the Suppliers. Refund requests for canceled orders should be made promptly.

2.2 Incorrect or Missing Items: If you receive an order with incorrect items or if any items are missing, please contact us within [one] hours of receiving your order. We will investigate the issue and issue a refund or replacement as appropriate.

2.3 .Quality Issues: If you are unsatisfied with the quality of the food or other consumer product items you received, please contact us within one hours of receiving your order. We may request photos or other evidence to assess the issue. Refunds for quality issues will be provided at our discretion.

3.Non Refundable Circumstances

3.1 Late Delivery: While we strive to deliver your order within the estimated time frame, we cannot guarantee punctuality due to factors such as traffic, weather, or Suppliers preparation times. Refunds will not be issued for late deliveries.

3.2 Change of Mind: Refunds will not be provided if you change your mind about your order or if you no longer wish to receive it after it has been dispatched by the restaurant or by the Suppliers.

4.Refund Process 

4.1 Refund Request: To request a refund, please contact our customer support team at Customer Support Email:onehill.yelagiri@gmail.com or Customer Support Phone Number 91 7845335491

4.2. Investigation: We will review your refund request and may require additional information or evidence to assess the issue.

4.3 Refund Approval: If your refund request is approved, we will process the refund within [Seven] business days. The refund will be issued to the original payment method used for the order.

5.Contact Us

If you have any questions or concerns about our Food Delivery Refund Policy, please contact us at [Customer Support Email] or [Customer Support Phone Number].

Onehill  reserves the right to amend this policy at any time without prior notice. Please review this policy periodically for any updates.

By placing an order through Onehill  you acknowledge and agree to the terms of this Food Delivery Refund Policy.